Is this Mercure Queenstown Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Queenstown Resort?

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Queenstown Resort have a swimming pool?

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Queenstown Resort?

Best-rates for the Mercure Queenstown Resort starts from $146 per night with includes TV, Fireplace/Heating, Sports/Activities, Child Friendly, Hot Tub, Business Services, Skiing, Wellness Facilities, Restaurant, Pool, Designated Smoking Area, Ocean View, Accessibility, Bar, Parking, Balcony/Terrace, Oceanfront, Spa, View, Wheelchair Accessible, Guest Services, Internet, Air Conditioner, Transportation/Shuttle, Breakfast, Entertainment, Security/Safety, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Queenstown Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Queenstown Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Queenstown Resort?

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Queenstown Resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1379 Reviews) | 5 Bathrooms 18 Guests

Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 143 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, Laundry, TV, and several others. This is a 4 star rated property and has over 1379 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 143 Bedrooms Hotel if you want to learn more about this place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Kid-friendly buffet

Snack bar

Fruit

Kids' meals

Special diet meals (on request)

Breakfast in the room

Coffee house on site

Wine/Champagne

Restaurant

Parking

Parking on site

Private Parking

Accessible parking

Parking

Activities

Bike tours

Spa lounge/Relaxation area

Fitness center

Skiing

Mini golf

Steam room

Snorkeling

Hot tub/Jacuzzi

Cycling

Fitness

Canoeing

Sauna

Happy hour

Diving

Bowling

Hiking

Walking tours

General

Soundproof rooms

Smoke-free property

Heating

Safe

Elevator

Family rooms

Non-smoking rooms

Air conditioning

Designated smoking area

Facilities for disabled guests

Guest Services

Room service

Car rental

Packed lunches

24-hour front desk

Concierge

Daily housekeeping

Laundry

Baggage storage

Babysitting/Child services

Express check-in/out

Fax/Photocopying

Vending machine (snacks)

Suit press

Vending machine (drinks)

Meeting/Banquet facilities

Dry cleaning

Tour desk

Ironing service

Shared lounge/TV area

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool (year-round)

Outdoor furniture

Sun deck

Outdoor fireplace

Garden

Outdoor pool

Picnic area

Terrace

Security/Safety

Smoke alarms

CCTV in common areas

CCTV outside property

Key card access

24-hour security

Fire extinguishers

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

Delivered food covered securely

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Breakfast to-go containers

First aid kits available

Face masks for guests available

Access to healthcare professionals

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Mobile app for room service

Screens or physical barriers between staff and guests in appropriate areas

Physical distancing rules followed

Cashless payment available

Skiing

Ski storage

Spa

Swimming pool

Kids' pool

Beach chairs/Loungers

Transportation/Shuttle

Public transit tickets

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

7.82

Location:

8.55

Staff:

8.88

Facilities:

8.19

Comfort:

8.57

Cleanliness:

8.54

Aloka Nadeeshani

Feb 10, 2026 08:00:00 AM

Review Score: 10

Australia

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: We had a wonderful stay there. We stayed in a lake view room and it was a magical view.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Lake View Room with King Bed Room Type: Triple Room Size: 28 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Toilet paper, Shower, Walk-in shower, Shampoo, Towels, Conditioner, Body soap, Private bathroom, Hairdryer, Toilet, Free toiletries General Smoke Alarm, Ironing facilities, Safe, Trash cans, Iron, Air conditioning, Carpeted, Key card access, Heating Media & Technology Satellite channels, Radio, Flat-screen TV, TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Wine glasses Living Area Desk View Lake view, Mountain view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Accessibility Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Accessible by elevator, Shower chair, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels Layout Window Exclusive services Free gym access, Concierge services, Free spa access
Standard Garden View Room with Two Double Beds Room Type: Quad Room Size: 25 m² 2 Full bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Toilet paper, Shower, Walk-in shower, Shampoo, Towels, Conditioner, Body soap, Bathtub or shower, Private bathroom, Hairdryer, Bathtub, Toilet, Free toiletries General Smoke Alarm, Ironing facilities, Safe, Trash cans, Iron, Air conditioning, Carpeted, Key card access, Heating Media & Technology Satellite channels, Radio, Flat-screen TV, TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Wine glasses Living Area Desk View Garden view, Pool view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Accessibility Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Accessible by elevator, Shower chair, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels Layout Window Exclusive services Free gym access, Concierge services, Free spa access
Standard Garden View Room with King Bed Room Type: Triple Room Size: 23 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Toilet paper, Shower, Walk-in shower, Shampoo, Towels, Conditioner, Body soap, Private bathroom, Hairdryer, Bathtub, Toilet, Free toiletries General Smoke Alarm, Ironing facilities, Safe, Trash cans, Iron, Air conditioning, Carpeted, Key card access, Heating Media & Technology Satellite channels, Radio, Flat-screen TV, TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Wine glasses Living Area Desk View Garden view, Inner courtyard view, Pool view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Accessibility Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Accessible by elevator, Shower chair, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels Layout Window Exclusive services Free gym access, Concierge services, Free spa access
Superior Lake View Room with Two Queen Beds Room Type: Quad Room Size: 29 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Toilet paper, Shower, Walk-in shower, Shampoo, Towels, Conditioner, Body soap, Bathtub or shower, Private bathroom, Hairdryer, Toilet, Free toiletries General Smoke Alarm, Ironing facilities, Safe, Trash cans, Iron, Air conditioning, Carpeted, Key card access, Heating Media & Technology Satellite channels, Radio, Flat-screen TV, TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Wine glasses Living Area Desk View Lake view, Mountain view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Accessibility Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Accessible by elevator, Shower chair, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels Layout Window Exclusive services Free gym access, Concierge services, Free spa access
Standard Lake View Room with Two Queen Beds Room Type: Quad Room Size: 26 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Toilet paper, Shower, Walk-in shower, Shampoo, Towels, Conditioner, Body soap, Bathtub or shower, Private bathroom, Hairdryer, Toilet, Free toiletries General Smoke Alarm, Ironing facilities, Safe, Trash cans, Iron, Air conditioning, Carpeted, Key card access, Heating Media & Technology Satellite channels, Radio, Flat-screen TV, TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Wine glasses Living Area Desk View Lake view, Mountain view, View, River view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Accessibility Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Accessible by elevator, Shower chair, Entire unit wheelchair accessible Room amenities Clothes rack, Socket near the bed Pool and Spa Pool towels Layout Window Exclusive services Free gym access, Concierge services, Free spa access